Terms & Conditions
GST is included in all pricing
TARIFFS: Seasonal/unit rates and minimum booking periods apply. Extra charges may be levied e.g. for departures on public holidays.
CHECK-IN: Is available from 1pm to 8.00pm (later by arrangement) on the day of arrival. Check-out is 10am on the day of departure. Early check-in and /or late check-out is by arrangement and there will be a charge for this service.
CANCELLATION/REFUND POLICY: Cancellations up to seven days before the booked date incur no fee. Thereafter the deposit may be retained and the total amount for the booked accommodation may be charged. Special conditions apply to Group quotations/reservations.
CREDIT CARD GUARANTEES: On line reservations require authorisation of a credit card deposit/withdrawal. No charge will be made against the card details unless the client fails to arrive for the booked accommodation.
CHANGES IN RESERVATION TERM: Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to relet the booked accommodation.
SMOKING: This is a smoke free complex. Please smoke outside away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income, to the registered guest. All extraordinary cleaning and/or laundry will be charged to the registered guest also.
WIRELESS INTERNET: We offer the Zenbu wireless system. By logging on to our system you accept that you are responsible for the content of all downloads.
GENERAL: Visitors are permitted at the management’s discretion up until 9pm. Visitors MUST park on the road. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.
CAR PARKING: Due to limited space in the car park, one vehicle per unit, please, during peak times.
OVERDUE ACCOUNTS: All accounts are payable on departure. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.
LEFT LUGGAGE/LOST PROPERTY: Any luggage or other personal belongings left either in our care or as lost property , will be cared for as well as possible, however, they are left at your own risk.
Soiling fee of $100.00 applies charged to your credit card