Frequently asked questions.

Check-in is 2pm–8pm; checkout is by 10am. Reception opens daily from 7:30am–8pm. For arrival after 8pm, contact us in advance. Early check-in and late checkout are by arrangement and may incur a charge.

For standard direct bookings, contact reception. Cancellations made at least 48 hours before the booked date incur no fee; within 48 hours, the first night’s accommodation is charged to the card provided as a guarantee. For a booking made elsewhere, use that provider’s change or cancellation process. For group bookings, see the cancellation policy in our Terms & Conditions.

Use the room selector to choose how many people are staying in one room. It shows every room type with enough space, with our recommendations marked by a star.

Two of our Standard Studios are on the ground floor and have open showers and support rails. These features are available in those two studios only. If you need these features, please contact reception before booking to confirm availability and discuss your requirements.

Pets are not accommodated. Please contact reception before your visit to discuss assistance-animal arrangements.

You must be 18 or over to book independently. Guests under 18 must stay with an adult.

We accept cash, EFTPOS, Visa, Mastercard and Amex. For company invoicing, please contact reception before booking.

Yes. Every Standard and Deluxe Studio has a dedicated work desk. Other room types have tables rather than work desks. All rooms include unlimited Wi-Fi and daily servicing, and free off-street parking is available at the motel. A printer and document scanner are available at reception. For company invoicing or repeat-stay rates, please contact reception before booking.

Secure bicycle and motorbike storage is available. Please contact reception before you arrive so we can arrange a suitable space.

We can help with local restaurant reservations and Kāpiti Island trip arrangements, and share recommendations, maps and brochures. Chinese-language assistance is available from Frank, the owner. Speak to us before your stay or stop by reception.